If you've entered a BOTB competition, it's useful to know how they get in touch with participants. Understanding what to expect can help you identify a genuine call and avoid missing important communication.
In this blog post, we'll cover how BOTB typically contacts winners, what kind of phone number might appear on your screen, how to recognise an official call, and what steps to take if you miss it.
Read on to find out more.
Why Does BOTB Call Winners Directly?
When BOTB contacts someone after a competition, they usually do it in a way that feels clear and straightforward. Speaking directly helps ensure nothing is lost or misinterpreted.
Hearing from them by phone allows for a few important things to happen right away. It’s a chance to make sure the person being contacted matches the entry, to go over a few relevant details, and to clarify anything on the spot.
It also avoids potential issues with messages not reaching you in other ways. This approach is particularly useful when timing matters. To be better prepared, it helps to have an idea of the sort of number you might see on your screen.
What Number Do BOTB Call You From?
Typically, BOTB reaches out using a UK office number. This often shows a London dialling code, such as one starting with 020. Among these, 020 7637 3700 is one number often linked with their team.
While seeing a number like this may be a positive sign, it's not something to rely on entirely. There are cases where caller information can appear altered, so it's best to treat this as one indicator rather than absolute confirmation.
If you happen to notice a missed call from a London-based number around the time of an entry, it might be worth paying attention. The next section goes into how to recognise a call that’s genuinely from them.
How Can You Tell if a Call From BOTB Is Genuine?
Once the phone rings, a real call from BOTB generally makes itself known early on. The person will say where they’re calling from and refer to your entry clearly. Their tone should match what you’d expect from a professional, well-informed team.
You’ll find that the conversation stays focused on your entry and next steps. You won’t be asked to give sensitive information such as full payment details or account passwords during this stage. There’s no demand for immediate action, and no fees to be paid to proceed.
If at any stage the call feels unusual or unclear, there’s no harm in ending it politely. You can then reach out directly using the contact options listed on BOTB’s official site. Their team is used to verifying genuine communication when asked.
But what if the number isn’t quite what you expected?
Do BOTB Ever Use Withheld or Unknown Numbers?
Most of the time, BOTB calls come from a clearly listed UK landline. But there are rare occasions when a number might not appear as expected—for example, due to certain phone systems or network quirks, a call might show up with digits missing or hidden.
If a number looks odd or doesn't appear at all, it’s worth being cautious. Until you can be sure who’s on the line, it’s best not to share any personal or sensitive information. Letting the call go to voicemail gives you a chance to hear the message and decide your next move.
If anything feels uncertain, go straight to the official BOTB website and use their listed contact details to check. And if you didn’t answer the phone at all, don’t worry—you still have options.
What Happens If You Miss a Call From BOTB?
Not answering a call doesn’t prevent further contact. BOTB will usually try again and may leave a voicemail. It’s also common for them to follow up by email, using the details linked to your account.
If you suspect you missed something important, avoid returning any number you don’t recognise. Instead, go straight to the source—BOTB’s official contact page—and reach out there. It’s also a good idea to keep your contact information updated within your account, just in case they need to try again.
And if they don’t call back right away, that doesn’t mean the process is over. They’re likely to follow up when possible and make a reasonable attempt to connect.
Tips to Stay Safe From Scam Calls Pretending to Be BOTB
If you're expecting a call from BOTB, there are a few things to look out for that can help you tell whether it's genuine.
Start with the number itself. Legitimate calls usually come from a UK landline, often beginning with an 020 area code. The caller should clearly say who they are and speak in a way that matches what you'd expect if you've taken part in a competition.
If the number is hidden, incomplete, or doesn’t look familiar, it’s sensible to be cautious. You might choose to let the call go to voicemail and listen to any message before deciding what to do next.
You shouldn’t be asked to give out passwords, full bank card numbers, or one-time codes. BOTB will never request payment to release a prize, and there’s no need to make any quick decisions during the first conversation.
If anything feels off or doesn’t quite add up, you can end the call and get in touch with BOTB through their official website. Their team will be able to confirm whether the call was genuine.
Making sure your contact details are current and switching on extra verification features (if available) can help make it easier to recognise real calls—and to ignore any that seem suspicious.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.