Thinking about stopping your subscription to the People’s Postcode Lottery? Many players change their entries from time to time, whether to manage monthly spending or simply to take a break.
Cancelling online saves time because you do not need to wait on the phone or post forms. The process is straightforward, but it helps to follow it properly so your subscription is fully closed and you know what happens next.
This guide explains how to cancel online, what details to include, what to expect after you cancel, and answers to common questions so you feel clear at every stage.
Can I Cancel My Postcode Lottery Subscription Online?
Yes. You can request cancellation using the online Contact Us form on the People’s Postcode Lottery website. There is no cancel button in the account area, so the form is the correct way to start your request and ensures it reaches the right team.
Include your full name, postcode, email address and, if available, your player reference number. Choose the option related to stopping your subscription and clearly state that you wish to cancel. Submissions are reviewed by customer service, who will confirm your request by email or phone and advise when your final eligible draw will be.
Cancellation usually applies to future payments and draws that have not yet been processed. Entries already paid for may still take part, and refunds are not typically offered once a draw is confirmed. For clarity on timing, check your payment date and the scheme’s Terms and Conditions.
If you pay by Direct Debit, you can also cancel the mandate with your bank to stop future payments. However, it is best to notify People’s Postcode Lottery via the form as well, so your account is updated correctly and you receive confirmation of your final draw.
Keep a copy of your submission and any confirmation for your records. If you do not receive a response within a reasonable time, follow up through the same form or via an alternative contact method listed on their site.
Remember: lottery play is gambling. You must be 18+ and should only play what you can afford. If you are worried about your gambling or need support, consider using account controls, taking a break, or seeking help from recognised support services.
If you would like to do everything through the website, here is how it works in practice.
Step-by-Step Guide To Cancelling On The Postcode Lottery Website
On the website, the Contact Us link sits at the bottom of the homepage and opens an enquiry form. Enter your full name, the email address registered to your account, and, if available, your player reference number so the team can locate your details quickly. Use the message box to state clearly that you wish to cancel your subscription from the earliest possible date and request written confirmation of the effective end date. Do not include card or banking information in the message.
After you submit the form, the team will review your account and reply with confirmation of when your cancellation will take effect, together with any draws already covered by your most recent payment. You will remain included in any draws you have already paid for, and you will not be entered into draws that fall after the confirmed end date.
Because the account area does not include a cancellation control, this form is the online route for closing your entry. Keep a copy of your enquiry and the confirmation for your records. If you have any concerns about future payments, wait for the confirmation before changing your payment method so you do not inadvertently miss draws you have already agreed to enter.
Prefer using your phone? The app works a little differently. Check the app’s settings or help section for any in‑app contact or support options. If you cannot see a specific cancellation control, submit your request via the in‑app contact form (if provided) or use the website form as above, and allow time for a reply.
If you need support at any point, say so in your message. Requests to cancel should be processed without undue delay, and you should not feel under any pressure to continue playing.
Step-by-Step Guide To Cancelling In The Mobile App
The People’s Postcode Lottery app does not include a direct cancellation feature. You can still begin the process on your phone by opening the app and using Help or Contact Us to reach the support team. If in doubt, you can also visit the website or use the contact details shown in the app to get in touch.
Send a message or call to explain clearly that you would like to cancel your subscription. Only the account holder can request cancellation. Having your player number or postcode to hand helps the team locate the correct account quickly and keep your information secure.
The team will process the request and confirm when your subscription will end, along with which draws remain active. Entries you have already paid for may still be included in upcoming draws, but you will not be charged again after cancellation is confirmed. Keep any confirmation message or email for your records.
To avoid being entered into a future draw, contact support as early as possible before your next payment is due. If you need further support with your play, you can ask about setting limits, taking a break, or other safer gambling tools.
How Do I Cancel My Direct Debit Or Card Payments?
If you pay by Direct Debit, you can instruct your bank to cancel future collections at any time. You can usually do this in your banking app, by phone, or in a branch. It’s also sensible to tell People’s Postcode Lottery that you are cancelling so they can close your entry on their side and stop requesting further payments.
Ask your bank when the cancellation will take effect and aim to do it at least one working day before the next payment is due. Under the Direct Debit Guarantee you can claim a refund for any payment taken in error, but this does not normally cover payments correctly collected before you cancelled. Keep a note or screenshot of your request and ask for written confirmation.
If you pay by debit or credit card, the lottery can end the recurring card payment when you contact them through their website or helpline. You can also ask your card provider to cancel any continuous payment authority; they must stop future payments if you request this. As above, it is best to let the lottery know so your subscription itself is closed, not just the payment method.
Check how long it will take to process your request, as you may still be charged if the cancellation is made too close to the billing date. Keep confirmation emails or reference numbers, review your statements, and remove any saved cards in your lottery account to prevent further charges.
Watch for confirmation from your bank or the lottery, depending on the method used, so you know everything has been stopped as intended. Cancelling is your choice, and you can do so at any time. If you’re concerned about your gambling, consider setting deposit limits, taking a break, or seeking support from recognised organisations.
Once the admin is sorted, what happens to draws you have already paid for?
What Happens To Entries And Upcoming Draws After Cancellation?
You will remain entered into any draws you have already paid for. Your tickets stay valid until the end of the paid period, and any prizes due will be credited and paid in the usual way, subject to the game rules and standard verification checks. Cancelling does not change your chances in draws that are already covered.
Results and prize notifications will still be available through your account and usual communications. Where applicable, winnings are added to your balance and can be withdrawn in line with our withdrawal policies. We may need to confirm your identity before we can release funds, in line with regulatory requirements.
After your final covered draw has taken place, no new entries will be created and no further charges will be taken. If you are unsure of your last entry date, you can check your account or contact customer service for confirmation. Any promotional benefits linked to an active subscription may end when the cancellation takes effect.
If you choose to play again later, you will need to create a new subscription or purchase new entries. Previous settings may not be retained. Please play responsibly and only spend what you can afford; safer gambling tools are available should you wish to set limits or take a break.
How Long Does Cancellation Take To Complete?
Most cancellation requests are confirmed within a few working days, although this can take longer at peak times. You will receive confirmation by email, letter or phone call, setting out the date your subscription ends and which draw will be your final entry.
If a payment for upcoming draws has already been processed, your entries will normally continue until the end of that paid period, after which no further charges will be taken. Entries that have already been confirmed for a draw cannot usually be reversed or refunded once processing has begun. Any refund requests will be considered in line with the applicable terms and conditions and payment method timeframes.
If you have not heard back within seven days, please contact customer support to check the status. Keep any reference numbers and screenshots or emails as proof of your request so it can be located quickly.
If timings are unclear or you need to follow up, the best ways to get in touch are:
- Email: include your full name, postcode and account or subscription number.
- Telephone: have your details ready for security verification.
- Live chat (where available): provide your request date and any reference code.
- Post: allow extra time for delivery and processing.
Cancelling a subscription does not automatically close your account or change your marketing preferences. If you are concerned about your gambling, consider using safer gambling tools such as deposit limits, time-outs or self-exclusion, and seek support if needed.
How Do I Contact Postcode Lottery Customer Support?
If you need help, want to make changes to your subscription, or have a concern about safe play, you can contact the People’s Postcode Lottery customer support easily. The team can assist with account changes, payment queries, and guidance on safer gambling tools such as deposit limits, time-outs, and self-exclusion.
The quickest route is by phone on 0808 109 8765, available Monday to Friday, usually from 9am to 5pm (opening hours may vary on bank holidays). Calls are free from most UK landlines and mobiles. If you use accessibility services, you can contact them via Relay UK.
You can also reach them online. Visit the website and open the Contact Us section at the bottom of the page to send a message through the form. If you prefer to write, the website lists a postal address for formal correspondence. For straightforward questions, the online help section covers common queries and may resolve your issue without needing to call.
For security, have your player reference number or postcode ready, and be prepared to confirm your details. They can only discuss an account with the verified account holder. Never share your full password or card PIN; the team will not ask for these. You may be asked for ID to complete required age or identity checks.
If you wish to make a complaint, contact customer support first so they can investigate. If your complaint remains unresolved after their process, you may be able to escalate it to an independent ADR service in line with UKGC guidance.
If you are concerned about your gambling, ask the team for help with safer gambling tools, or visit GAMSTOP to self-exclude from all UK‑licensed online gambling. You can also contact the National Gambling Helpline on 0808 8020 133 for free, 24/7 support.
Frequently Asked Questions About Cancelling Postcode Lottery
Can I Cancel Immediately And Still Be Eligible For The Next Draw?
If you have already paid for upcoming draws, you will still be entered into those as normal. Cancellation only stops entries that have not yet been paid for, so anything already processed will continue as scheduled.
In practice, this means your cancellation takes effect from the next unpaid period. If a payment is due soon, there may be a short processing window before it can be halted, so it is sensible to cancel ahead of the next collection date. Cancelling does not affect your ability to receive or claim any prizes you are already entitled to.
What Confirmation Will I Receive That My Subscription Is Cancelled?
You will usually receive an email confirming your cancellation. Depending on how you contacted them, you might also get a letter or a phone call. The confirmation will state your final draw date and when payments stop, and may list the postcode(s) or subscription reference covered.
Keep this confirmation for your records and check your bank or card statement to ensure no further payments are taken. If you do not receive confirmation within a reasonable time, contact customer support to verify that your cancellation has been processed.
Can Someone Else Cancel A Subscription On My Behalf?
Usually the account holder needs to cancel because it involves personal and payment details. If another person needs to act for you, such as a family member or carer, the team may ask for written permission or proof of authority like power of attorney.
They may also request identity checks to protect your data. In cases such as bereavement or where a customer is unable to manage the account, customer support can advise on the documentation required and will help ensure any outstanding matters, including prize claims, are handled correctly.
Does Cancelling Stop Any Charitable Payments Linked To My Subscription?
Yes. When your last paid draw has taken place, any charitable contributions included in your entry stop at the same time. No further donations are made through your account after your subscription finishes, and your chances of winning end with your final paid entry.
This does not affect any separate donations you may make directly to charities outside your lottery subscription. Prize entitlement remains unchanged for draws you have already paid for.
If gambling is causing concern, support is available from organisations such as BeGambleAware and GamCare. You can also ask the lottery provider about self-exclusion, time-outs, and options to stop marketing communications.
With your confirmation in place, your cancellation is complete and no further action is needed. For peace of mind, review future statements to confirm no additional payments are taken and update any saved payment methods or reminders.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.